"Cannot Be Installed With" Errors

 

"Cannot Be Installed With" Errors

Users may encounter the following errors, potentially among others, when attempting to update or install the Killer Control Center:

  • Killer Performance Driver Suite cannot be installed with Killer Ethernet Performance Suite (or similar) and you have already tried our Clean Install Guide.
  • Any other install errors where the current suite cannot be installed with another of our products, after you have tried our Clean Install Guide.

Even if you are in the process of updating the Killer Control Center, the issue is that the installer is encountering parts of an old Killer Performance Suite, and is unable to uninstall them. 

This issue can be resolved by following these steps:

  1. Download the latest Killer Control Center and keep it somewhere handy - https://www.killernetworking.com/driver-downloads/kb/faq/22-update-killer-control-center
  2. Double-click the installer for the latest Killer Control Center. Let it fail. Do not restart your computer, even if asked. 
  3. Download Microsoft's tool for fixing problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 


    microsoft uninstall fixit2

  4. Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.


    right click start uninstall killer

  5. You may encounter that same error and that is fine. When you do, skip that application, and uninstall any other applications from "Killer" including "Killer Drivers."

  6. Now run the tool from Microsoft. 

  7. For the first menu, you will simply click Next


    ms uninstall fixit 1

  8. Then after a moment of "Detecting Problems", it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite, so you will choose Uninstalling


    ms uninstall fixit 2

  9. At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program in the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button. 


    ms uninstall fixit 3

  10. The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing "Not Listed", and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory. 
  11. Once the tool has finished doing its work, you will want to restart your machine once more, and then install the latest Killer Control Center, which you downloaded previously.
  12. If  you are unable to fix the issue with this guide, try running through it again, but this time, choose Installing at step 7. This may help clear corrupted files that are not related to Killer components, but are still preventing the install.
  13. If you have any further questions, feel free to contact support at the link below! 

Error 1923 Verify That You Have Sufficient Privileges and Error 1939

4.7 

Error 1923 Verify That You Have Sufficient Privileges and Error 1939

Some users may encounter the error Error 1923: Verify that you have sufficient privileges to install system services and/or Error 1939 when they attempt to update or install the Killer Control Center. This is caused by the installer not being able to remove the previous version of the service. This appears to be due to the moving of files by the Spring 2018 Windows Features Update. There were also some updates that were incorrectly pushed through Windows Update that have resulted in the Killer Control Center being left in this state. In order to resolve this issue, you will need to uninstall the old version of the Killer Control Center, remove the service, and then run the installer again. We have developed a new tool, which will quickly and easily remove all old versions of our performance suite, as well as all old versions of our service from your system. 

A few notes about the Killer Software Uninstaller Tool:

  • This is not the Killer Remover tool that you might find elsewhere on the web and in this knowledge base. This is a brand new tool that we have just recently developed due to this issue. The old Killer Remover tool is not capable of resolving this issue, as it only targets pieces of installs that were broken by Windows Feature Updates prior to the 2017 Fall Creator's Update. 
  • This tool does not remove device drivers, other than what would normally be removed when running the uninstaller for the suite that you have currently installed. This tool primarily removes the Killer Performance Suite, and its attachments to Windows Update. 

Here are the steps to correct the Error 1923, Error 1939, or any other issue where Windows Update has put your machine in a state where you cannot install the Killer Control Center:

  1. Click here to download the latest Killer Control Center installer from our website. 
  2. Click here to download the Killer Software Uninstaller Tool 
  3. Double-click the Killer Software Uninstaller Tool to run it.
  4. Click the Remove Killer Software button. This process may take some time.
  5. When the tool has finished removing everything, it will prompt you to restart your machine. Restart your machine by clicking Start > Power > Restart.
  6. Double-click the Killer Control Center installer and follow the prompts to install. 

Please note - some machines will stil show pending Windows Updates with "Killer" and/or "Rivet" in them. Now that you have removed the previous install, and installed the website version, these updates now refer to software that is not present on your system. They should either attempt to install, fail, and no longer show as "pending," or simply be removed from the list of pending updates. If these updates cause issues after you have installed the Killer Control Center from our website, please let us know!

If you have any further issues, please feel free to contact support directly by clicking Contact Support under Support at the top of the page!

 

E2100, 2100, Xeno Pro, K1, and M1 (Legacy Devices)

5.0 

The E2100, 2100, and Xeno Pro are legacy devices, and no longer receive updated device drivers. Please contact the manufacturer of your Killer 2100, Killer E2100, or Xeno Pro for the latest drivers. The same driver (either 32bit or 64bit) works for each product. It has been confirmed that the latest drivers for Killer 2100, Killer E2100, or Xeno Pro can be downloaded on VisionTek’s support page at: https://www.visiontek.com/support/download-drivers.html. If you are using Windows 10, and Windows does not automatically install drivers for the device, the Windows 8.1 drivers should work for your application.

There is no Windows 10 driver for the E2100, 2100 and Xeno Pro, and there will be no further driver development.

Support is no longer available for the Killer M1 and Killer K1. 

Questions about the Killer Wireless-AC 1550

 

Questions about the Killer Wireless-AC 1550

Some users have had questions about the Killer Wireless-AC 1550. This list will be updated frequently, but feel free to contact support at killersupport@rivetnetworks.com if your question isn't addressed here:

Q: Will the Killer Wireless-AC 1550 work in a converter?
A: Yes. Please see this page - https://www.killernetworking.com/driver-downloads/kb/faq/109-installing-the-killer-1550-with-an-m-2-to-pci-e-converter

Q: Will the Killer Wireless-AC 1550 work in my desktop mainboard's M.2 slot?
A: Most desktop mainboard M.2 slots are keyed for storage, not for Wi-Fi. You will need to refer to the manufacturer of your specific mainboard, but unless there was a Wi-Fi adapter pre-installed in the mainboard, the M.2 slot is very likely keyed for storage. In such cases, no Wi-Fi adapter will work in that slot. You will need to use an M.2 to PCI-E converter.

Q: Where can I buy the Killer Wireless-AC 1550?
A: The Killer Wireless-AC 1550 is available as an integrated Wi-Fi adapter in Alienware, MSI, and many other high-end gaming laptops and other machines. You can also purchase the 1550 directly from Amazon at this link: https://smile.amazon.com/Killer-Wireless-AC-1550-Module-Dual/dp/B079LW5SPQ/ref=sr_1_1?ie=UTF8&qid=1518720135&sr=8-1&keywords=killer+1550.

Q: I do not live in the USA. Where can I buy the Killer Wireless-AC 1550?
A: We are currently working toward making the 1550 available for purchase outside of the United States through that same Amazon link. Expected availability currently includes at least the UK. Other availability will be explored at a later time.

Q: Will the Killer Wireless-AC 1550 work in my machine?

A: The 1550 will fit in any machine that has an M.2 slot that is keyed for a Wi-Fi adapter. However, some machine manufacturers do use a BIOS whitelist to allow only certain hardware to be installed in their machines - usually the same hardware that was an option when the machine was released. Please check with your machine's manufacturer to make sure that your machine will recognize the 1550. You will also need to make sure that you can attach your antennas to IPEX-MHF4 receptacles, and that you rmachine's mainboard can power a 160 MHz M.2 Wi-Fi adapter. You can look up your current Wi-Fi adapter to see which antenna receptacles it uses to see if the 1550 will be a direct swap as far as the antenna connections. Also, please be aware that some recent machines have the wireless adapter soldered onto the board, making it impossible to change the adapter. As model numbers change continuously, we are unable keep up with exactly which machines are built this way, so your best bet is to open it up and take a look to make sure that the wireless adapter is not soldered down.

The two most common Wi-Fi formats are PCIe Half-Mini and M.2. Generally speaking, if you have a Wireless-N adapter, you probably have a PCIe Half-Mini slot, and if you have a Wireless-AC adapter, you probably have a Wi-Fi M.2 slot. There are exceptions out there, though, so if you are unable to find out any other way, you may want to just open the machine up and take a look. The following image should help you ascertain whether you have a PCIe Half-Mini slot or an M.2 slot:

PCIe Half-mini vs M.2

Q: How do I install the Killer Wireless-AC 1550?
A: Installation will be highly dependent on your particular machine. Please refer to your machine's specific service or teardown manual. You can also see the next question for some tips on handling the antenna connectors. 

Q: Will my machine's antenna work with the Killer Wireless-AC 1550?
A: The 1550 has two antenna connectors - one labeled MAIN and one labeled AUX. These are IPEX-MHF4 receptacles. You can look up your current Wi-Fi adapter to see which antenna receptacles it uses to see if the 1550 will be a direct swap as far as the antenna connections.This will avoid the nightmare scenario of the connectors breaking off of your old wireless adapter and getting stuck in your antenna leads. As these can be fragile, we (and I-PEX) highly recommend using an IPEX MHF4L 90609-0001 tool to remove the antenna connectors from your old wireless adapter, and push the connectors onto your new adapter. It also makes the whole job significantly simpler. If you are unable to obtain such a tool, be sure you pull the antenna leads straight up off of the connectors, to avoid breaking the connectors off of the card. Using a jeweler's or eyeglass repair screwdriver to very gently pull upward on the connector from beneath is best. When attaching antenna leads without a tool, try placing the adapter on a flat surface, lining the leads up on the receptacles, and then pressing down firmly, but gently, with a flat object, so that even pressure is applied. You should hear or feel a click when the the connector goes into place. Very little pressure is required so, if you find yourself pushing hard, you may be damaging the antenna connectors!

Q: My machine has 3 antenna leads while the 1550 only has 2 connectors. Will it work?
A: This will depend on what each of the 3 antenna leads for your specific machine are connected to. You will need to refer to your specific machine's service or teardown manual for that information.

Q: Are there Windows 7 or 8.1 drivers for the 1550?
A: No. The Killer Wireless-AC 1550 requires Windows 10.

Q: The Killer Wireless-AC 1535 advertises 5 GHz range extending. The 1550 does not. Does this mean that the 1535 has better range on 5 GHz than the 1535? 
A: In some cases, this is possible! The 1550 is a 160 MHz card, while the 1535 is an 80 MHz card, so if the wireless access point is a 160 MHz radio, the 1550 will definitely outperform the 1535. However, in 2018, there are still very few 160 MHz access points, so it is possible that the 1535 will have better range due to its range extending amplifiers. 

 

 

Killer Control Center Errors After Update

 

Killer Control Center Errors After Update

Some users may experience errors with the Killer Control Center after updating to the latest version. This usually occurs when updating without uninstalling the old version first. While this is normally not a problem, we have noted that some users are encountering problems where:

  • The Killer Control Center will not open
  • The Killer Control Center causes GDI Exception Errors
  • The Killer Control Center causes a "NavBar" error.
  • Some specific websites are not accessible, while most websites are accessible. 

The solution to these issues is to perform a clean install of the latest Killer Control Center by following these steps:

  1. If you are using Windows 10 and don't already know which build, find out which build of Windows that your machine is currently running. If your computer has completed the Windows 10 Spring 2018 update, you are running version 1803. Otherwise, or if you don't know, continue reading.
    1. Click Start
    2. Type winver and press Enter
    3. A box will appear with some information about Windows. There will be a 'Version" number. It will probably be either 1709 or 1803. 
  2. Download the correct installer for your version of Windows.
    1. Windows 7, Windows 8.1, and Windows 10 Version 1709 and below, or those using a Wireless-N device, should download this installer - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
    2. Thos using Windows 10 Version 1803 and above should, and not using a Wireless-N adapter, should download this installer - https://www.killernetworking.com/driver-downloads/item/kcc-uwd
  3. Download the Killer Software Uninstaller Tool - https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe
  4. Restart your machine by clicking Start > Power > Restart
  5. Run the Killer Software Uninstaller Tool. It is not necessary to scan, and the scan may not find anything. Regardless, click Remove Killer Software, and give it some time to run. When it is finished, it will say "RESTART REQUIRED."
  6. Restart your machine by clicking Start > Power > Restart
  7. Once your machine has booted back up, access  your temporary files folder and delete the contents
    1. Click Start
    2. Type %temp% and press Enter. Your temp folder should open.
    3. Delete all files in the temp folder. These are all temporary install files, and are safe to delete. If you receive a prompt saying that a file cannot be deleted, you can safely select Skip All
    4. Close the temp folder
  8. Run the installer that you downloaded for the Killer Control Center. Follow the prompts to complete the installation. 
  9. Restart your machine if the installer requested a restart.
  10. Test to see if the issue is resolved.

If you cannot install the latest Killer Control Center because you receive an error that says that the current package cannot be installed with one of our older packages, even after using this clean install guide, please see our guide for "Cannot Be Installed With" Errors. 

Error 2753: The File 'xtendsoftapservice.exe' is Not Marked for Installation

 

The File 'xtendsoftapservice.exe' is Not Marked for Installation (Error 2753)

This guide also fixes the error "The feature you are trying to use is on a network resource that is unavailable..."

Some users may encounter this, or a similar error, when updating their drivers or Killer Control Center, or when uninstalling the Killer Control Center.

Even if you are in the process of updating the Killer Control Center, the issue is that the installer is unable to find this file in order to uninstall it, which is a necssary step for installing the latest suite.

The problem is that the file is either not present, or is not correctly flagged in the registry. This is a bug that was introduced in a few versions of the suite when it was present on your machine during a major Windows feature update, or an upgrade to Windows 10 from another version.

Note that this guide can also be used to uninstall some older versions of the application, which have become bugged due to Windows Feature Updates, and may or may not appear in the Apps and Features menu. The process is exactly the same. 

This issue can be resolved by following these steps:

  1. Download the latest Killer Control Center and keep it somewhere handy, to install when you're finished uninstalling the old suite - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
  2. Download Microsoft's tool for fixing problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 


    microsoft uninstall fixit2

  3. Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.


    right click start uninstall killer

  4. You may encounter that same error - Error 2753. The File 'xtendsoftapservice.exe' is Not Marked for Installation - and that is fine. When you do, skip that application, and uninstall any other applications from "Killer" including "Killer Drivers."

  5. Now run the tool from Microsoft. 

  6. For the first menu, you will simply click Next


    ms uninstall fixit 1

  7. Then after a moment of "Detecting Problems", it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite, so you will choose Uninstalling


    ms uninstall fixit 2

  8. At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program in the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button. 


    ms uninstall fixit 3

  9. The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing "Not Listed", and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory. 
  10. Once the tool has finished doing its work, you will want to restart your machine once more, and then install the latest Killer Control Center, which you downloaded previously.
  11. If you have any further questions, feel free to contact support at the link below! 

Ad-Hoc and Hotspot Functionality with Killer Adapters in Windows 10

5.0 

Ad-Hoc and Hotspot Functionality with Killer Adapters in Windows 10

You may wish to create an Ad-Hoc or Hotspot network with your Killer Adapter on your Windows 10 machine.

With Windows 10, all Ad-Hoc and Hotspot functionality has been officially moved away from the drivers, and into the operating system itself.

If you would like to create a Hotspot or Ad-Hoc network with Windows 10, you simply need to click Start, type Hotspot, and press Enter. All of the relevant settings for your Hotspot network will be on that page.

Hotspot Settings
With Windows 10, this is the current official limit of Hotspot or Ad-Hoc functionality.

The Windows 10 version of our driver does not support the "Hosted Network" feature because Microsoft's own WDI driver does not have support for this. Microsoft is having all wireless vendors move to the WDI model, thus this feature will not work on Windows 10 drivers until after (and if) Microsoft expands support for SoftAP/Wi-Fi Direct.

In the meantime, if you need this feature back for certain older applications that made use of their own Hotspot or Ad-Hoc features, you can load the Windows 8.1 drivers via Device Manager from our INF download. We have verified that this works, and have had confirmation from other users as well.

http://www.killernetworking.com/driver-downloads/item/killer-drivers-inf

For our guide on loading .INF drivers manually in Device Managers, see here - https://www.killernetworking.com/driver-downloads/kb/faq/10-installing-drivers-device-manager

However, we cannot guarantee that Windows Update will not automatically update these drivers, or that they will work flawlessly with Windows 10, as they are, after all, Windows 8.1 drivers. Use Windows 8.1 drivers in Windows 10 at your own risk.

Unfortunately, as the Killer Wireless-AC 1550 only has Windows 10 drivers, this workaround will not work for the 1550.

Windows Server Drivers

3.0 

Windows Server Drivers

From time to time, we receive requests for Windows Server compatible drivers for our network adapters. Although we do not provide package installers for Windows Server editions, our drivers are Windows WHQL certified, and as such will work with recent Windows Server editions, so long as they are installed manually from the Device Manager using our .INF files.

You can download the .INF files from this location - http://www.killernetworking.com/driver-downloads/item/killer-drivers-inf

If you need assistance manually installing the .INF files using Device Manager, you can follow our guide here - http://www.killernetworking.com/driver-downloads/kb/faq/10-installing-drivers-device-manager

If you encounter an error when installing the .INF drivers for a wireless adapter, you may need to enable wireless networking in your Windows Server. This applies to all Windows Server editions, 2008 and beyond. To do this:

  1. Access Powershell from your administrator account
  2. Type Install-WindowsFeature -Name Wireless-Networking and press Enter. You should receive a confirmation that the service is installed, and a warning that the machine needs to be restarted.
  3. Type Restart-Computer to restart.
  4. Once the machine has restarted, access Powershell from your administrator account again. 
  5. Type net start wlansvc to start the wireless networking service.
  6. The .INF drivers should now install normally.

The Killer Control Center is not availalbe on Windows Server editions. 

The Feature You Are Trying To Use Is On A Network Resource...

 

When updating the Killer Control Center, you may encounter the error "The feature you are trying to use is on a network resource that is unavailable..." 

the feature you are trying to use

This issue can be resolved by using Microsoft's tool for fixing problems that block programs from being installed or removed. Although it may seem like the issue is happening when you are installing the Killer Control Center, the problem is actually happening when the installer is attempting to remove pieces of older installs, so you will need to choose Uninstalling when prompted. A detailed guide for using this tool is availabie here - http://www.killernetworking.com/driver-downloads/kb/faq/34-error-2753-xtendsoftapservice. Although the article does not talk about this issue specifically, the guide and fix is exactly the same. 

Installing Bluetooth Drivers From Device Manager

3.0 

In some cases, when there is no driver for your Bluetooth device, the Device Manager may mis-identify the Bluetooth device, or it may not identify it at all. In this case, you will need to install the Bluetooth driver from the Device Manager by following these steps:

  1. Run the installer but don't bother rebooting
  2. Verify that it created a folder called "C:\Program Files (x86)\Bluetooth Suite"
  3. In Device Manager, double-click the Bluetooth device, however it is currently named
  4. Under the Driver tab, click Update Driver
  5. Click Browse My Computer For Driver Software
  6. Click Let me pick from a list of device drivers on my computer
  7. Click Have Disk
  8. Browse to "C:\Program Files (x86)\Bluetooth Suite\driver"
  9. There should be only one option - atheros_bth.inf - click it and click Open
  10. Click Okay
  11. Select Qualcomm Atheros QCA61x4 Bluetooth 4.1 and click Next
  12. Click Yes on the warning popup
  13. Reboot after it finishes the install
  14. After the reboot, check Device Manager to verify that your Bluetooth device is now named Qualcomm Atheros QCA61x4 Bluetooth 4.1 and you should be good to go!

Using The Microsoft Tool To Fix Killer Control Center Install Issues

5.0 

Using The Microsoft Tool For Fixing Killer Control Center Install Issues

Users may encounter the following errors, potentially among others, when attempting to update or install the Killer Control Center:

  • Killer Performance Driver Suite cannot be installed with Killer Ethernet Performance Suite (or similar)
  • Error 1714 - the older version cannot be removed. Contact your technical support.
  • The feature you are trying to use is on a network resource that is unavailable...
  • Error 2753 - The File 'xtendsoftapservice.exe' is Not Marked for Installation
  • The installer appears to work, then the progress bar goes backward, and the installer fails
  • The installer prompts for a .MSI file in a strange directory

Even if you are in the process of updating the Killer Control Center, the issue is that the installer is encountering parts of an old Killer Performance Suite, and is unable to uninstall them. 

This issue can be resolved by following these steps:

  1. Download the latest Killer Control Center and keep it somewhere handy, to install when you're finished uninstalling the old suite - https://www.killernetworking.com/driver-downloads/kb/faq/22-update-killer-control-center
  2. Doule-click the installer for the latest Killer Control Center. Let it fail. Do not restart your computer, even if asked. 
  3. Download Microsoft's tool for fixing problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 


    microsoft uninstall fixit2

  4. Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.


    right click start uninstall killer

  5. You may encounter that same error - Error 2753. The File 'xtendsoftapservice.exe' is Not Marked for Installation - and that is fine. When you do, skip that application, and uninstall any other applications from "Killer" including "Killer Drivers."

  6. Now run the tool from Microsoft. 

  7. For the first menu, you will simply click Next


    ms uninstall fixit 1

  8. Then after a moment of "Detecting Problems", it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite, so you will choose Uninstalling


    ms uninstall fixit 2

  9. At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program in the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button. 


    ms uninstall fixit 3

  10. The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing "Not Listed", and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory. 
  11. Once the tool has finished doing its work, you will want to restart your machine once more, and then install the latest Killer Control Center, which you downloaded previously.
  12. If  you are unable to fix the issue with this guide, try running through it again, but this time, choose Installing at step 7. This may help clear corrupted files that are not related to Killer components, but are still preventing the install.
  13. If you have any further questions, feel free to contact support at the link below! 

Have a question about your Killer product that isn't answered in our Knowledge Base?  Contact Us.