Killer Control Center High CPU Usage 

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Killer Control Center High CPU Usage 

Some users have experienced high CPU usage by the Killer Control Center, often with the inability to update or effectively uninstall the Killer Control Center. This usually happens due to older versions of the software running on the latest version of Windows 10. 

First, if your machine is running very slowly due to the high CPU usage, you will want to disable the service. To do this:

  1. Click Start
  2. Type services.msc and press Enter
  3. Scroll until you find "Killer Network Service" or "Rivet Bandwidth Control." Once you find it, double click it.
  4. Click Stop. It may take a few moments for the service to stop. 
  5. Click OK and close the Services window. 

Your machine should now be more reactive while you uninstall the old version of the suite, and reinstall the latest.

  1. If you are using Windows 10 and don't already know which build, find out which build of Windows that your machine is currently running. If your computer has completed the Windows 10 Spring 2018 update, you are running version 1803. Otherwise, or if you don't know, continue reading.
    1. Click Start
    2. Type winver and press Enter
    3. A box will appear with some information about Windows. There will be a 'Version" number. It will probably be either 1709 or 1803. 
  2. Download the correct installer for your version of Windows.
    1. Windows 7, Windows 8.1, and Windows 10 Version 1709 and below, as well as those using Wireless-N adapters, should download this installer - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
    2. Windows 10 Version 1803 and above should download this installer - https://www.killernetworking.com/driver-downloads/item/kcc-uwd
  3. Download the Killer Software Uninstaller Tool - https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe
  4. Run the Killer Software Uninstaller Tool. It is not necessary to scan, and the scan may not find anything. Regardless, click Remove Killer Software, and give it some time to run. When it is finished, it will say "RESTART REQUIRED."
  5. Restart your machine by clicking Start > Power > Restart
  6. Once your machine has booted back up, access  your temporary files folder and delete the contents
    1. Click Start
    2. Type %temp% and press Enter. Your temp folder should open.
    3. Delete all files in the temp folder. These are all temporary install files, and are safe to delete. If you receive a prompt saying that a file cannot be deleted, you can safely select Skip All
    4. Close the temp folder
  7. Run the installer that you downloaded for the Killer Control Center. Follow the prompts to complete the installation. 
  8. Restart your machine if the installer requested a restart.
  9. Test to see if the issue is resolved.

Have a question about your Killer product that isn't answered in our Knowledge Base?  Contact Us.