Using The Microsoft Tool For Fixing Killer Control Center Install Issues

Users may encounter the following errors, potentially among others, when attempting to update or install the Killer Control Center:

  • Killer Performance Driver Suite cannot be installed with Killer Ethernet Performance Suite (or similar)
  • Error 1714 - the older version cannot be removed. Contact your technical support.
  • The feature you are trying to use is on a network resource that is unavailable...
  • Error 2753 - The File 'xtendsoftapservice.exe' is Not Marked for Installation
  • The installer appears to work, then the progress bar goes backward, and the installer fails
  • The installer prompts for a .MSI file in a strange directory

Even if you are in the process of updating the Killer Control Center, the issue is that the installer is encountering parts of an old Killer Performance Suite, and is unable to uninstall them. 

This issue can be resolved by following these steps:

  1. Download the latest Killer Control Center and keep it somewhere handy, to install when you're finished uninstalling the old suite - https://www.killernetworking.com/driver-downloads/kb/faq/22-update-killer-control-center
  2. Doule-click the installer for the latest Killer Control Center. Let it fail. Do not restart your computer, even if asked. 
  3. Download Microsoft's tool for fixing problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 

    microsoft uninstall fixit2

  4. Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.

    right click start uninstall killer

  5. You may encounter that same error - Error 2753. The File 'xtendsoftapservice.exe' is Not Marked for Installation - and that is fine. When you do, skip that application, and uninstall any other applications from "Killer" including "Killer Drivers."

  6. Now run the tool from Microsoft. 

  7. For the first menu, you will simply click Next

    ms uninstall fixit 1

  8. Then after a moment of "Detecting Problems", it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite, so you will choose Uninstalling

    ms uninstall fixit 2

  9. At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program in the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button. 

    ms uninstall fixit 3

  10. The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing "Not Listed", and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory. 
  11. Once the tool has finished doing its work, you will want to restart your machine once more, and then install the latest Killer Control Center, which you downloaded previously.
  12. If  you are unable to fix the issue with this guide, try running through it again, but this time, choose Installing at step 7. This may help clear corrupted files that are not related to Killer components, but are still preventing the install.
  13. If you have any further questions, feel free to contact support at the link below! 

Have a question about your Killer product that isn't answered in our Knowledge Base?  Contact Us.