Updating or Installing The Killer Control Center

The Killer Control Center installers contain drivers for the Killer Wireless-AC 1525/1535/1435, Killer E2200, Killer E2400, and Killer E2500. The Killer Control Center can be installed on any system with one, or multiples of these network adapters.

Only the non-UWD version of the Killer Control Center that is downloaded from our website is compatible with our Wireless-N adapters - the Killer Wireless-N 1202/1103.

 The Killer Control Center cannot be installed on machines with the E2100, Xeno Pro, 2100, M1, or K1. These are legacy devices that are no longer supported, and no longer receive driver updates. 

Click here to jump to troubleshooting steps.

The first step in updating or installing the Killer Control Center is download the correct installer package. There are currently two different Killer Control Center installers:

Choosing the Correct Installer

Those using a Killer Wireless-N adapter, Windows 7, Windows 8.1, and any older build of Windows 10 prior to 1803 (April 2018 Update) should use our website installer - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64

Those using Windows 10 1803 (April 2018 Update) or later should use the UWD installer, as long as they are not using a Wireless-N adapter - https://www.killernetworking.com/driver-downloads/item/kcc-uwd

Please note that the UWD installer is fully compatible with the E2200, E2400, E2500, Killer Wireless-AC 1525, 1435, 1535, 1550, and 1550i adapters, as well as all of our forthcoming adapters in 2018 and beyond.

Wireless xTend, a new feature of ours, is only compatible with the 1550, and will only appear if you use the UWD installer and have a 1550 installed.

If you are using Windows 10, and you are unsure which version you are running, you can find out by clicking Start, then typing winver and pressing Enter. A box will appear, which will give you information about Windows, including the version number. 

For more details on the differences between the two packages, please see this article - https://www.killernetworking.com/driver-downloads/kb/faq/100-which-killer-control-center-should-i-install

Once you know which version to download, and have downloaded it, double-click the installer to install both the latest drivers for your Killer devices, and the latest version of the Killer Control Center. 

If all goes well, you can stop here. 

Errors or Other Issues When Installing

If you encounter any errors or problems when installing, first try uninstalling all versions of the Killer Software that are currently on your machine. We have developed a tool to make this very simple. Please follow the steps below:

  1. Download the Killer Software Uninstaller Tool - https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe (please note that this is not the old Killer Remover tool - this is much more comprehensive)
  2. Make sure you have the installer for the Killer Control Center that you will be installing. Return here if you aren't sure. 
  3. Restart your machine by clicking Start > Power > Restart
  4. Run the Killer Software Uninstaller Tool. There are two buttons - one for scanning, one for uninstalling. You do not have to scan. The scan might not find any software installations, but there may still be services installed on your machine that are preventing the installation of the current suite. Regardless of what the scan says, if you are having issues installing, make sure you click Remove Killer Software. When it is finished, it will say "RESTART REQUIRED"
  5. Restart your machine by clicking Start > Power > Restart
  6. Once your machine has completed restarting, run the installer for the Killer Control Center. 

If you are still unable to install the Killer Control Center, please try using Microsoft's tool for fixing problems that block programs from being installed or removed. You can find our guide for using this tool here - https://www.killernetworking.com/driver-downloads/kb/faq/90-microsoft-tool. This tool is very effective because, if you are still having problems by this point, the issue is very likely caused by files that have been shuffled around during a Windows Update. 

If the Microsoft Tool does not solve the issue, please submit a ticket to our support, along with an install log for us to analyze, by following these steps:

  1. Run the installer for the Killer Control Center one more time, so as to create the most recent possible information in the install log.
  2. After the installer fails, access your TEMP folder by clicking Start, then typing %TEMP%, then pressing Enter.
  3. Arrange the files in that folder by "Date Modified" so that the most recently modified files are at the top.
  4. You will see many files. Find the most recent file that begins with MSI and ends with .LOG. Move or copy that file to a place you will remember.
  5. Click Support > Contact Support at the top of our website, and be sure to click the folder and attach that .LOG file. In your ticket, please also mention any errors that you might have seen when attempting to install the Killer Control Center.