Category: Installing and Updating
Last Updated: 18 January 2019
Which Killer Control Center Should I Install?
Users may notice that we often host more than one version of the Killer Control Center available for download from our website. This article will summarize the difference between the versions available, and hopefully give the user an idea of which installer they should download and use.
A note on the Killer Network Manager - The Killer Network Manager is our deprecated performance suite. It does not contain current drivers. Users are free to use the Killer Network Manager if they like, but, as it is no longer in development, the first step in troubleshooting should be to uninstall the Killer Network Manager and install the Killer Control Center.
A note on finding your Windows version number - You will see Windows version numbers referenced in the following information. You can find your Windows version by clicking Start, then type winver and press Enter. You will see a box with information about your Windows install, including the Version, which is probably 1709 or 1803, as of June 5 2018.
A note on device compatibility - The E2100, 2100, K1, M1, and Xeno Pro are legacy devices, and no longer receive driver updates. They are not supported with either of these packages.
The current Killer Control Center versions are as follows, as of August 3, 2018:
Device Compatibility: Killer Ethernet E2200, E2205, E2400, E2500 / Killer Wireless-AC 1550, 1435, 1535, 1525
OS Compatibility: Windows 10 Build 1803 April 2018 Update and Later Only
What is this? This version is a major update. This is our most recent release, which has been tested primarily with, and optimized for Windows 10 version 1803 (April 2018 Update) and Windows 10 1809 (October 2018 Update). This package contains the latest drivers for all current Killer Networking devices, except for Wireless-N adapters. Also included is the latest Killer Control Center performance suite. A Killer Wireless-AC 1550 is not required - all supported Ethernet and Wireless-AC adapters will work with this version. The installer will first install device drivers, and then redirect to the Windows Store to install the Killer Control Center software. Please note that the version number listed here is the version of the installer. The version of the Killer Control Center that the Windows Store installs will be different. Machines with the Killer Wireless-AC 1550 and Killer E3000 will receive the Killer Control Center 2.0 user interface, while older adapters will receive the same optimizations to the service, but a slightly updated version of the original Killer Control Center user interface.
What's new from the previous release? Killer Control Center 2.0 for machines with a Killer Wireless-AC 1550 (including 1550i and 1550s) and E3000 adapters. Many backed/service updates for all devices.
Who should use this? All currently supported Killer Networking adapter users who are using Windows 10 version 1803 (April 2018 Update), except those using Wireless-N adapters. Those using the Windows Insider Preview versions of Windows 10 are also encouraged to use this version, and provide us with any feedback, should you encounter any issues.
What if this will not install? Click here for troubleshooting steps. If you are unable to install this version, please try installing version 1.5.1859 above after submitting your install log. It is important that you submit your install log before installing 1.5.1859, or the install log will reflect the results of that install instead of reflecting the results of your attempted install of the UWD version.
Special conditions for this release: This version will install on versions of Windows 10 that are older than version 1803 (April 2018 Update), but many things will not function well. We highly recommend installing this version only on Windows 10 1803, 1809, or newer.
Device Compatibility: Killer Ethernet E2200, E2205, E2400, E2500 / Killer Wireless-AC 1550, 1435, 1535, 1525 / Killer Wireless-N 1102,1103,1202
OS Compatibility: Windows 10 (all builds), Windows 8.1, Windows 7
What is this? This is our previous release, which was well tested and troublefree on all versions of Windows 10, including 1803 and 1809, except some edge cases with later hardware and 1803+. This package contains the latest drivers for all Killer Networking devices, except for the Killer Wireless-AC 1550, as well as the Killer Control Center performance suite. The included driver for the Killer Wireless-AC 1550 is not known to be problematic, but our other package includes a more recent driver for this device.
What's new from the previous release? A new, updated driver for the Killer Wireless-AC 1550.
Who should use this? All Killer Network adapter owners who are using Windows 7 and Windows 8.1, as well as those using Windows 10, who have not yet updated to Version 1803 (Windows Spring Update) or later, or who would prefer to not install the Killer Control Center through the Windows Store. Also, all Killer Wireless-N network adapter users, including Windows 1803 and 1809 or later, should use this install.
What if this will not install? Click here for troubleshooting steps
Special conditions for this release: Unlike the other package, this release uses a regular installer, and does not go through the Windows Store.
Errors When Installing
There have been many reports of issues with the Killer Control Center which can be resolved by performing a clean install of the Killer Control Center, as opposed to an update install, where the latest version is installed while an older version is in place. When troubleshooting, this is a good place to start. Here are the steps to perform a clean install of the Killer Control Center:
- Make sure you have the current installer handy to install.
- Download the Killer Software Uninstaller Tool - https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe
- Restart your machine by clicking Start > Power > Restart
- Run the Killer Software Uninstaller Tool. It is not necessary to scan, and the scan may not find anything. Regardless, click Remove Killer Software, and give it some time to run. When it is finished, it will say "RESTART REQUIRED."
- Restart your machine by clicking Start > Power > Restart
- Once your machine has booted back up, access your temporary files folder and delete the contents
- Click Start
- Type %temp% and press Enter. Your temp folder should open.
- Delete all files in the temp folder. These are all temporary install files, and are safe to delete. If you receive a prompt saying that a file cannot be deleted, you can safely select Skip All.
- Close the temp folder
- Run the installer that you downloaded for the Killer Control Center. Follow the prompts to complete the installation.
- Restart your machine if the installer requested a restart.
- Test to see if the issue is resolved.
If you are unable to resolve the issue with a clean install, please contact support so that we can help you out!