- Category: Installing and Updating
- Last Updated: 15 June 2018
- Hits: 6630
Updating or Installing The Killer Control Center
The Killer Control Center installers contain drivers for the Killer Wireless-AC 1525/1535/1435, Killer Wireless-N 1202/1103, Killer E2200, Killer E2400, and Killer E2500. The Killer Control Center can be installed on any system with one, or multiples of these network adapters. It cannot be installed on machines with the E2100, Xeno Pro, 2100, M1, or K1. These are legacy devices that are no longer supported, and no longer receive driver updates.
The first step in updating or installing the Killer Control Center is download the correct installer package. There are currently two different Killer Control Center installers:
Choosing the Correct Installer
Those using Windows 7, Windows 8.1, and any version of Windows 10 prior to 1803 (April 2018 Update) should use this installer - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
Those using Windows 10 1803 (April 2018 Update) or later should use this installer - https://www.killernetworking.com/driver-downloads/item/kcc-uwd
If you are using Windows 10, and you are unsure which version you are running, you can find out by clicking Start, then typing winver and pressing Enter. A box will appear, which will give you information about Windows, including the version number.
For more details on the differences between the two packages, please see this article - https://www.killernetworking.com/driver-downloads/kb/faq/100-which-killer-control-center-should-i-install
Once you know which version to download, and have downloaded it, double-click the installer to install both the latest drivers for your Killer devices, and the latest version of the Killer Control Center.
If all goes well, you can stop here.
Errors or Other Issues When Installing
If you encounter any errors or problems when installing, first try uninstalling all versions of the Killer Software that are currently on your machine. We have developed a tool to make this very simple. Please follow the steps below:
- Download the Killer Software Uninstaller Tool - https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe (please note that this is not the old Killer Remover tool - this is much more comprehensive)
- Make sure you have the installer for the Killer Control Center that you will be installing. Return here if you aren't sure.
- Run the Killer Software Uninstaller Tool. There are two buttons - one for scanning, one for uninstalling. You do not have to scan. The scan might not find any software installations, but there may still be services installed on your machine that are preventing the installation of the current suite. Regardless of what the scan says, if you are having issues installing, make sure you click Remove Killer Software. When it is finished, it will say "RESTART REQUIRED"
- Restart your machine by clicking Start > Power > Restart
- Once your machine has completed restarting, run the installer for the Killer Control Center.
If you are still unable to install the Killer Control Center, please try using Microsoft's tool for fixing problems that block programs from being installed or removed. You can find our guide for using this tool here - https://www.killernetworking.com/driver-downloads/kb/faq/90-microsoft-tool. This tool is very effective because, if you are still having problems by this point, the issue is very likely caused by files that have been shuffled around during a Windows Update.
If the Microsoft Tool does not solve the issue, please submit a ticket to our support, along with an install log for us to analyze, by following these steps:
- Run the installer for the Killer Control Center one more time, so as to create the most recent possible information in the install log.
- After the installer fails, access your TEMP folder by clicking Start, then typing %TEMP%, then pressing Enter.
- Arrange the files in that folder by "Date Modified" so that the most recently modified files are at the top.
- You will see many files. Find the most recent file that begins with MSI and ends with .LOG. Move or copy that file to a place you will remember.
- Click Support > Contact Support at the top of our website, and be sure to click the folder and attach that .LOG file. In your ticket, please also mention any errors that you might have seen when attempting to install the Killer Control Center.