Ethernet and General Troubleshooting

No Killer Network Interfaces Connected

 

A few things can cause the Killer Control Center to report error. Following are the most common, and how to correct the issue:

  • You are using an older version of the Killer Control Center. Some recent versions of the Killer Control Center experienced issues identifying some adapters. This has been resolved in current versions of the suite. Updating to the latest suite should resolve the issue. Even if you have a new machine, the version of the software that was installed on it when it was boxed may now be out of date. You can find the latest Killer Control Center here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64.
  • You are not connected to the Internet. You will receive this error if you are not connected to the Internet using a Killer Networking adapter. Note that if you are connected to the Internet using a virtual adapter of any kind, even if that virtual adapter is attached to a Killer Networking adapter, the Killer Control Center will show this message as it cannot work with a virtual adapter. 
  • You recently installed or updated the Killer Control Center and have not rebooted your computer. Rebooting should resolve the issue. Please note that, to restart, you should click Start > Power > Restart, as simply closing the lid, or pressing the power button on many modern computers activates sleep mode, and does not actually power down the machine. 
  • You are connecting to the Internet using a network adapter other than a Killer product. Some machines ship with network adapters from multiple vendors. Be sure that you are connecting to the Internet using the Killer network adapter. Our performance suites only work connected to the Internet with our products.
  • You are using a virtual network adapter. The Killer Control Center can only work if you are connecting to the Internet using a Killer Networking Adapter. If you are connecting to the Internet using a virtual adapter, the Killer Control Center will not work, and will show this message instead. 

If you are seeing this message and none of the above applies, please reach out to support, using the link below. Please be sure to include a diagnostic with your support request. With the latest Killer Control Center installed, you can find Killer Diagnostics in your Windwos start menu, under Killer Networking. Please run the application, save the output file, and attach it to your support request.

Killer Control Center Errors After Update

 

Killer Control Center Errors After Update

Some users may experience errors with the Killer Control Center after updating to the latest version. This usually occurs when updating without uninstalling the old version first. While this is normally not a problem, we have noted that some users are encountering problems where:

  • The Killer Control Center will not open
  • The Killer Control Center causes GDI Exception Errors
  • The Killer Control Center causes a "NavBar" error.
  • Some specific websites are not accessible, while most websites are accessible. 

The solution to these issues is to perform a clean install of the latest Killer Control Center by following these steps:

  1. Make sure you have a copy of the latest installer handy - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
  2. If you are encountering the issue where some websites are not accessible while most websites are accessible, download the Killer Remover - https://www.killernetworking.com/support/KillerRemover_v1.0.0.1.exe
  3. Right-click Start, click Apps and Features, and then find every "Killer" application listed, click, and click Uninstall. This includes any and all "Killer Performance Driver Suite" and any variation. Make sure you are also uninstalling the Killer Network Manager, as the Killer Network Manager is not meant to be run with the Killer Control Center. The Killer Control Center replaces the Killer Network Manager.
  4. Restart your machine by clicking Start > Power > Restart
  5. If you downloaded the Killer Remover in Step 2, run it now. It will have you restart again once it is finished running.
  6. Once your machine has booted back up, access the temp directory by clicking Start and typing %temp% and pressing Enter.
  7. Delete the contents of this folder. These are temporary files that are meant to be deleted from time to time - you cannot harm anything by deleting all of these files. You may not be able to delete some of these files. It is okay to "Skip All" for these files.
  8. Double-click the installer for the latest Killer Control Center. and follow the prompts to complete install.
  9. Test to see if the issue is resolved.

If you continue to experiencing issues, please contact us at killersupport@rivetnetworks.com

Internet Problems With New Computers

 

Internet Problems With New Computers

This article only applies to brand new computers using Windows 10.

Some users may experience issues with brand new computers with Killer Network adapters and the Killer Control Center or Killer Network Manager preinstalled. 

These issues are often caused by Windows automatically updating to the latest version of the operating system without giving the user the chance to update any preinstalled software or device drivers. This results in software, which was likely up to date at the time the machine was boxed by the manufacturer, running on a version of the operating system on which it was never tested, and may not be able to operate on correctly.

If the user notices that, after Windows has updated, their Internet performance is severely degraded, or they see bluescreen errors that are attributed to our software or drivers, they should follow these steps:

  1. Right-click Start
  2. Click Apps and Features
  3. Find "Killer Performance Driver Suite" or any variation or variations, and uninstall it or them, restarting when required. 
  4. If a restart was not requested, restart your machine now by clicking Start > Power > Restart. Avoid using the power button on your computer, as it is likely mapped to sleep the machine, which will not work for this purpose.
  5. Windows 10 will install a basic set of drivers. This does not include any of the latency reducing and bandwidth prioritizing features of your Killer networking adapter, but it will serve to let you update everything. The only exceptions are the Killer Wireless-AC 1535 and the Killer Wireless-AC 1550.
    1. There may not be a built-in driver in Windows 10 for the 1535 if the machine is still on the original release build of Windows 10 when the user uninstalls the Killer Control Center. This is unlikely, as you will likely not have access to uninstall anything before Windows has updated itself well beyond this point. 
    2. The Killer Wireless-AC 1550 was released in 2018 and, as such, no version of Windows 10 previous to this time will have built-in drivers. 
  6. Make sure your BIOS and chipset drivers, at least, are up to date from your machine manufacturer's support site. 
  7. Make sure Windows 10 is fully up to date. To do this:
    1. Click Start
    2. Type Windows Update and press Enter
    3. Click Check for Updates
    4. Let your computer install whatever updates it finds. 
    5. Once it is finished, restart your machine by clicking Start > Power > Restart, even if it has not asked you to do so.
    6. Repeat steps A through E until your machine finds no updates just after restarting.
  8. Download the latest Killer Control Center package, which also contains the latest drivers for your Killer network adapters - https://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and double-click to install. 
  9. If you notice any issues with your Bluetooth, and you have a Killer Wireless adapter (Killer 1435, 1535, 1525, 1550) download and install the latest Bluetooth driver from our website - https://www.killernetworking.com/driver-downloads/category/bluetooth.
  10. If your wireless access point (router or modem) seems to struggle with a new Killer Wireless adapter, either slowing down, restarting, or freezing, please first try unplugging the access point and plugging it back in. If that does not resolve the issue, the device likely needs a firmware update. For a wireless router that you own, please see the support for our specific device. For a wireless modem that is owned by your ISP, please contact your ISP and request that they update the firmware on your modem. 
  11. If you have a wireless router that continues to reset when the 1535 connects to it, even after you have updated the firmware, please see this article - https://www.killernetworking.com/driver-downloads/kb/faq/35-router-issues-with-1535.

If you encounter any issues with your Killer adapters, please do not hesitate to contact us directly!

 

VPNs and Chrome

 

VPNs and Chrome

Users may notice network interruptions when using Chrome on VPNs. This may not be related to your networking adapter, but rather an issue with Chrome and your computer's Internet settings. The resolution is to stop your computer from automatically detecting proxy settings, which are unnecessary unless you are using a proxy, and can be disruptive when using Chrome with a VPN. Here are the steps:

  1. Click Start
  2. Type Internet Options and press Enter or click "Internet Options"
  3. Click the Connections tab
  4. Click the LAN Settings button
  5. Make sure the box beside Automatically detect settings is NOT checked

You can now close any remaining open windows. 

Ethernet Link Speed Capped at 100 Mbps

4.2 

Ethernet Link Speed Capped at 100 Mbps

You may find that your Ethernet speed is capped at 100 Mbps when your Internet Service Provider, or your internal network connection, should be providing speeds greater than 100 Mbps. If this is the case, you may be encountering a link speed issue. To check for this, check the link speed on the machine in question by following these steps:

  • Search Control Panel with Windows Search and press Enter
  • Click Network and Internet
  • Click View network status and tasks which will be underneath Network and Sharing Center
  • Click the connection that represents the Ethernet connection to your router or modem. You should see a screen that looks something like this.

link speed

Notice that the link "Speed" here reads as 100 Mbps. This means that the negotiated connection speed between the Ethernet adapter and whatever device it is plugged into is 100 Mbps. When everything is working correctly, this speed will read as 1.0 Gbps.

The only setting that is of concern for a Gigabit connection is that the adapter is set to Auto-Negotiate. From the Device Manager, you can check to see that the Killer adapter is set on Auto-Negotiate. This option is under the Advanced tab of the adapter's properties, in Speed & Duplex - right-click the adapter and choose properties, click the Advanced tab, and click Speed & Duplex, and make sure it is set to Auto-Negotiate. This is the default setting. We have had reports of some ISP technicians telling their customers that a Gigabit option will appear in this setting if the network adapter is working correctly. This is incorrect. Auto-Negotiate is the correct setting for Gigabit speeds in Speed & Duplex for Killer Networking Adapters.

If this is set correctly and your link speed still reads as 100 Mbps, then the issue could be a few things, although it is important to note up front that this is almost always an issue with an Ethernet cable. Even if you firmly believe that your Ethernet cabling is perfectly fine, and even if this cabling worked fine before, swapping it out for another, proven cable, or a brand new Cat 6 cable, will almost certainly solve the issue with the minimum of troubleshooting and headache. This is a very, very common occurrence when troubleshooting Gigabit Ethernet, and it nearly always comes down to one cable being the culprit. Note that this includes all cabling between the machine and the router, including any cabling in before and after any switches, or on the other side of any wall jacks, and behind the wall. However, if you were getting Gigabit using a particular setup and suddenly, with no changes whatsoever, your link speed is now 100 Mbps, then it's probably only one cable that is now having issues, and it is likely one that is exposed.

The fastest way to rule out any problems with anything other than cabling is to connect your machine directly into your modem with a single, proven Cat 6 or better Ethernet cable, and preferably into a proven Gigabit capable port, then check the link speed. If the link speed shows as 1.0 Gbps, then you know that the problem is somewhere in what you have just bypassed. Using this method of troubleshooting can be a pain if you are not dealing with a laptop, but it might still be worth doing if you have to decide if you need to call a contractor out to look at wiring behind your walls. Note that very long Ethernet cords are available for purchase, with lengths of over 200 feet or 60 meters, are available, so if you are involved in a prolonged debate with a technician over link speeds, this might be the simplest way to provide a temporary, single cable connection from your machine to the modem. 

That said, all adapters are different and handle shorts or issues with cables or ports differently, but a Gigabit adapter reporting as 100 Mbps is almost certainly a physical issue with the networking equipment.

You can troubleshoot this by trying different combinations:

  • If you cannot connect your machine to the modem with a single, proven Cat 6 cable, maybe you can connect a machine whose link speed currently shows as 1 Gbps to the Ethernet cable that is currently plugged into the problem machine. If this second machine now shows a link speed of 100 Mbps, this also proves that the issue is somewhere in the cabling or equipment between the machine and the access point, not with the machine itself. 
  • Power cycle (unplug and plug back in) your access point (hub, switch, router) and any other device between your machine and the access point.
  • Cat 6 is preferred to Cat 5e as, although the latter is technically capable of gigabit connections, it lacks any redundancies in grounding, which is an extremely common point of failure in network cables. Cat 6 remedies this issue, and making sure that all of your cabling is Cat 6 or better is usually a surefire way to achieve a gigabit connection. 
  • A "failed" Cat 5e or Cat 6 cable will usually still work at 100 Mbps. It doesn't take much physical trauma for a Cat 5e cable to revert to 100 Mbps, and many of the cheaper ones don't support 1 Gbps out of the bag, even though they will be labeled as supported 1 Gbps connections. If you have only tried a Cat 5e cable, you owe it to yourself to try a Cat 6 cable. This is almost certainly the issue. If you are having issues achieving Gigabit speeds and you have Cat 5e cables in the mix then it is safe to assume that those specific Cat 5e cables are not Gigabit capable. This is common. Incidents such as rolling over the cable with an office chair, or stepping on it, or closing a door on it, can all cause a Cat 5e cable to revert to 100 Mbps link speeds when it was previously working at Gigabit speeds.
  • Try different ports on your access point (hub, switch, router). If possible, use a port that is proven capable of working at Gigabit speeds with another machine. 
  • If all of these fail, then likely the Ethernet connector on the mainboard has an issue and you would need to check with your PC manufacturer (or mainboard manufacturer, if you assembled the machine yourself) on what your warranty or RMA options are. You may want to perform a physical inspection on the Ethernet jack's pins to make sure that none of them are bent or otherwise damaged. It is worth stressing once more, though, that this issue is nearly always one with the cabling somewhere between the Ethernet jack on your machine, and the Ethernet jack for the modem.

VPN Client Connectivity Issues

 

Shrewsoft and Other VPN Clients

Previous versions of the Killer Control Center had some issues with some VPN clients. These issues have been resolved with the current releases. 

We suggest you download the latest Killer Control Center, found here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64

Keep in mind that the Killer Control Center contains our latest drivers, and supersedes the Killer Network Manager that you might find pre-installed on your machine from the manufacturer. 

Once you have the latest Killer Control Center handy, please follow these steps: 

Note: It is important to be aware that, when troubleshooting, you should always shut down your computer by clicking the Start button in the lower left-hand corner, clicking the Power symbol, and clicking Shut Down. You should always reset or reboot your computer by doing the same, but clicking Restart, instead. The power button on most laptops, and some desktops, is not configured to shut the machine down, but rather to sleep the machine. Sleeping the machine does not accomplish the same thing as shutting it down or restarting it. 

  • Uninstall any Killer Performance Suite and Killer Drivers entries in your Apps & Features menu
  • Restart your machine
  • Run the installer package that you just downloaded
  • Restart your machine once more

You should now have the latest drivers, and the latest Performance Suite installed. This should resolve any issues with VPN clients connecting. Please let us know if this does not solve your issue.

Fall Creator's Update Breaks Network Adapter

5.0 

Some users have experienced issues with their network adapters directly after the Windows 10 Fall Creator's Update. The errors vary, but most point to a hardware failure of some kind. We have received reports of "Network Cable Unplugged" and "Device Cannot Start," even though the adapters were working normally before the update. Unfortunately, in some cases, the only solution seems to be to uninstall and reinstall the Windows 10 Fall Creator's Update. However, one thing you can try is uninstalling all drivers for the device from the Windows driver store, then restarting the machine, and installing the latest drivers. Here are the steps: 

  1. Make sure you have the latest Killer Control Center installer handy on the machine (you may need to use a USB thumb drive or some other medium if you can't access the Internet with the machine). 
  2. Right-click Start, click Apps and Features, find all entries with "Killer" in the title, and uninstall them. This includes "Killer Drivers" or "Killer Suite" or any variations. You can hold off on restarting for now if an uninstaller says to do so.
    1. If you encounter any issues with uninstalling, such as the uninstaller hanging (give it at least ten minutes), or giving an error message, cancel the uninstallation, then right-click the taskbar and click Task Manager.
    2. Make sure the Processes tab is selected.
    3. Click Name at the top of the "Name" column to sort by name.
    4. Scroll down and find any "Killer" process under "Apps" and "Background Processes", click it, and click the End Task button.
    5. Click the Services tab. 
    6. Click Name to sort by name.
    7. Scroll down and find the "Killer Network Service". Right-click it and click Stop. 
    8. Close the Task Manager window and return to the Apps and Features menu, and continue uninstalling all "Killer Drivers" or "Killer Suite" entries.
  3. Close Apps and Features and right-click Start and click Device Manager
  4. Find the Ethernet adapter under the Network Adapters heading, right click it, and click Uninstall Device. If you cannot find it, you may need to click View > Show hidden devices at the top of Device Manager. It may also be listed somewhere other than under Network Adapters.
  5. Check the box for Delete the driver software for this device if it is present.
  6. Click Uninstall.
  7. Click the light blue Scan for hardware changes icon at the top of Device Manager. The adapter will probably reappear, and may or may not still show a Code 10, but I would suggest continuing with this guide either way.
  8. Repeat steps 4-7 until you no longer have the option to Delete the driver software for this device. Note that you could keep doing this indefinitely, as Windows will always install a default driver, but once you can no longer Delete the driver software for this device, you have accomplished the goal of clearing out all of the drivers that we were trying to clear out, and so you're done by that point.
  9. Restart the computer by clicking Start > Power > Restart. Do not rely on the machine's power button as many modern computers have that button set to sleep, not power off. 
  10. Once the machine has restarted, run the installer for the latest Killer Control Center. If everything doesn't look perfect, restart the machine after the installation, even if the installer did not say to do so. 

If that doesn't solve the issue, you can try uninstalling the Fall Creator's Update. Here are the steps to do that:

  1. Click ​Start
  2. Type ​Windows Update ​and click ​Windows Update Settings.
  3. Click ​Recovery​ on the left. 
  4. Under "Go back to the previous version of Windows 10" click ​the ​Get Started​ button, and follow the prompts from there to revert to the previous version of Windows 10.

Once you have reverted to the previous version of Windows 10, make sure you hae updated to the latest version of your network adapter drivers. You can download the latest Killer Control Center, with the latest drivers, from here - http://killernetworking.com/driver-downloads/item/killer-control-center-x64

Windows will invariably reinstall the update at some point. You can either wait for it to update on its own, or you can search Windows Update, then click Check for Updates, and it will likely download and install the Fall Creator's Update again, hopefully without the same issue, as you will now have the latest drivers for your network adapter. 

Issues With Internet and General Network Connectivity

 

The following is a basic troubleshooting guide for all issues with Internet and basic network connectivity. If you are experiencing issues with your Internet or network connection, please try the following, as these steps will more than likely solve the issue quickly and efficiently with a minimum of time spent on your part. 

  1. Update your drivers.
    1. If you have a currently support Killer adapter (E2200, 2201, 2400, 2500, or any Wireless-AC or Wireless-N adapter), please download the latest Killer Control Center from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64.
    2. Once you have the latest installer, right click Start, click Apps and Features, then uninstall all "Killer Drivers" and "Killer Suite" applications, and any variations.
    3. Restart your computer by clicking Start > Power > Restart. Note that using the power button on your machine most likely activates sleep mode, and does not actually shut the machine down, so does not work for this purpose.
    4. Once the computer has restarted, install the latest suite by double-clicking the installer package that you downloaded earlier. 
    5. Restart the machine once more once the installer has finished.
    6. Test to see if the problem is resolved. Continue reading if not.
  2. Reset all of your networking equipment by doing the following. Please note that while you may have done this previously, or may have reset some of your networking equipment, it is worth your time to reset all of it, in the proper order, to make sure that this very simple, and very effective troubleshooting process has been ruled out. If you do not have access to your access point, skip 
    1. Shut down your computer by clicking Start > Power > Shut Down
    2. Locate your modem and note the lights on your modem when it is normal and ready. There may be a "Ready" or "Online" light. Taking a picture with a phone is a good tactic, so that you know when it's ready to go.
    3. Trace the Ethernet cord (not the screw-in coaxial cable or the power cord, but the one with a clip) to the next device to determine if you have a router.
    4. Unplug the power cord (either from the back of the device or from the wall, whichever is easier) of your modem, router, and any switches or hubs,  between your computer and the modem, as well as any wireless boosters, powerline adapters, or access points, and leave them all unplugged for now.
    5. Plug in your modem.
    6. Wait until your modem's lights show normal operation again.
    7. Plug in your router, if you have one, and give it about five-minutes to boot. Routers typically have no external means of telling if they are ready, but they should be ready after a five minute wait.
    8. Plug in anything else between your computer and the modem
    9. Power on your computer.
    10. Test to see if the issue is resolved. Continue reading if not. 
  3. Reset the network stack on your machine by doing the following. Please note that, even if you have already tried some of these commands, others on this list may be necessary to properly reset your network stack.
    1. In the search box on the taskbar (click Start), type command prompt, right-click the command prompt result, and then select Run as administrator and confirm.
    2. Type netsh winsock reset and press Enter. (Decline restarting your machine until you have finished running all of the commands)
    3. Type netsh int ip reset and press Enter.
    4. Type ipconfig /release and press Enter.
    5. Type ipconfig /renew and press Enter.
    6. Type ipconfig /flushdns and press Enter.
    7. Restart your computer.
    8. Test to see if the issue is resolved.

If you are still unable to resolve the issue, you need to first identify the actual issue -- is the router having issues when the Killer adapter connects, or is the Killer adapter having issues when it connects to your access point? If you have other devices that are also connected to the same access point, and those devices continue to work, uninterrupted, throughout your troubleshooting, then the issue is with the trouble machine alone. In that case, please feel free to contact us at the link below. 

However, if other devices are disconnecting when the trouble machine connects, then the issue may be with the router's firmware. In that case, please refer to this page - http://www.killernetworking.com/driver-downloads/kb/faq/35-router-issues-with-1535 - for further troubleshooting. 

Service Not Running

 

Error: Service Not Running

You may experience a situation where their Killer Control Center says "Service Not Running" instead of operating normally. 

service not running

 

This issue should be resolved with the current build of the Killer Control Center. You can download the latest build of the Killer Control Center from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. In most cases, you can simply download and install the update, and you will have the latest application and drivers. If you encounter an error, such as "Cannot be installed with..." or some other error, try removing all "Killer Suite" and "Killer Drivers" applications, as well as any variations, from your Apps and Features menu, then restart your machine, and try installing the update again. If you are still unable to install the update, refer to our troubleshooting article for issues installing the Killer Control Center here - http://www.killernetworking.com/driver-downloads/kb/cat/7-installing-and-updating#anchor2. You can also reach out to us directly here - http://www.killernetworking.com/about/contact.  

If updating the suite does not solve the issue, then you will need to investigate why the service is not starting automatically. If the service does not start automatically when the machine starts, then there is likely another service that is preventing it from starting, or the service is not set to start automatically

You can check to make sure that the service is set to run automatically by following these steps:

  1. Click Start, type services.msc and press Enter.
  2. Scroll until you find the Killer Network Service and double-click it.
  3. Make sure the "Startup Type" is set to Automatic. You can also manually start it from here by clicking Start button, which will clear the error until you next restart your machine.

Antivirus suites can also cause issues with services. Try completely uninstalling your antivirus suite and restarting to see if that solves the issue. If the service starts without the antivirus suite installed, reinstall the suite using a freshly downloaded copy from the suite's website. The service may still start automatically after you have reinstalled the antivirus application. If it does not, please contact us at http://www.killernetworking.com/about/contact to let us know which antivirus suite is blocking our service from starting, and also contact your antivirus application's support to find out how to add our service to the list or exclusions. 

If our service still does not start, and you still receive the "Service Not Running" error with no antivirus installed, and while using the latest Killer Control Center, please reach out to us at http://www.killernetworking.com/about/contact so that we may assist you further.

Driver Errors in Device Manager

 

This article explains how to address each error that a user may encounter while using Killer devices.

"This Device Cannot Start (Code 10)" in Device Manager

 

"This Device Cannot Start (Code 10)" in Device Manager

code 10 device cannot start

We have seen many Code 10 errors lately from machines where Windows 10 has automatically updated the drivers from older versions. These errors do not mean that your adapter has actually failed. This is an issue with Windows 10, and getting the proper drivers installed will correct the issue. 

First, try updating to the latest Killer Control Center, which contains the latest suite and drivers. You can find that download here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64​. If you have any problems with the install, you can refer to our KB article on that subject here - http://www.killernetworking.com/driver-downloads/kb/faq/6-troubleshooting-killer-ethernet-wireless-drivers-software​.

If you have no way of getting drivers onto the machine (no USB thumb drive, no other means of connecting to the Internet with this machine) then click here to jump down to the alternate guide to fixing Code 10 errors.

If you have installed the latest Killer Control Center and restarted the machine, and that did not clear the Code 10 error, you can usually clear it by cleaning out the driver store. Here are the steps to clear out the driver store, and install the latest driver:

  1. Make sure you have the latest Killer Control Center installer handy on the machine (you may need to use a USB thumb drive or some other medium if you can't access the Internet with the machine). 
  2. Right-click Start, click Apps and Features, find all entries with "Killer" in the title, and uninstall them. This includes "Killer Drivers" or "Killer Suite" or any variations. You can hold off on restarting for now if an uninstaller says to do so.
  3. Close Apps and Features and right-click Start and click Device Manager
  4. Find the Ethernet adapter under the Network Adapters heading, right click it, and click Uninstall Device. If you cannot find it, you may need to click View > Show hidden devices at the top of Device Manager. It may also be listed somewhere other than under Network Adapters.
  5. Check the box for Delete the driver software for this device if it is present.
  6. Click Uninstall.
  7. Click the light blue Scan for hardware changes icon at the top of Device Manager. The adapter will probably reappear, and may or may not still show a Code 10, but I would suggest continuing with this guide either way.
  8. Repeat steps 4-7 until you no longer have the option to Delete the driver software for this device. Note that you could keep doing this indefinitely, as Windows will always install a default driver, but once you can no longer Delete the driver software for this device, you have accomplished the goal of clearing out all of the drivers that we were trying to clear out, and so you're done by that point.
  9. Restart the computer by clicking Start > Power > Restart. Do not rely on the machine's power button as many modern computers have that button set to sleep, not power off. 
  10. Once the machine has restarted, run the installer for the latest Killer Control Center. If everything doesn't look perfect, restart the machine after the installation, even if the installer did not say to do so. 

 

 

The Alternate Guide to Fixing Code 10 Errors

This guide is only intended for use when you cannot get drivers onto the machine using a USB drive or an alternate means of Internet access, such as an installed Wi-Fi adapter.

  1. Close all other applications, as you will need to allow restarts as they are requested. If you regain connectivity after a restart, click here to go to step one on the guide above and proceed to clear the rest of the drivers in the driver store, as guided, and install the latest driver. This is very important as, otherwise, the "bad" driver will remain in the Windows driver store, and may cause issues in the future. 
  2. Right-click Start, click Apps and Features, find all entries with "Killer" in the title, and uninstall them. This includes "Killer Drivers" or "Killer Suite" or any variations. If an installer requests a restart at any point, click to allow it to restart. 
  3. Once the machine has restarted, test to see if the issue is resolved. 
  4. If not, right-click Start, and click Device Manager.
  5. Find the Ethernet adapter under the Network Adapters heading, right click it, and click Uninstall Device. If you cannot find it, you may need to click View > Show hidden devices at the top of Device Manager. It may also be listed somewhere other than under Network Adapters.
  6. Click Uninstall.
  7. Check the box for Delete the driver software for this device if it is present.
  8. Restart the computer by clicking Start > Power > Restart. Do not rely on the machine's power button as many modern computers have that button set to sleep, not power off. Once the machine has restarted, check to see if the issue is resolved. 
  9. If not, repeat steps 4 - 8 until you regain Internet connectivity. Once you do, remember to go to step one on the guide above and proceed to clear the rest of the drivers in the driver store, as guided, and install the latest driver. This is very important as, otherwise, the "bad" driver will remain in the Windows driver store, and may cause issues in the future. 

If you have any further issues or questions, feel free to reach out to support at http://www.killernetworking.com/about/contact

Bandwidth Test Error in Killer Control Center

 

Bandwidth Test Error in Killer Control Center

Users may notice that the built-in bandwidth test no longer functions in some versions of the Killer Control Center. This is due to changes in the way that the Killer Control Center connected to the servers that are needed to perform these tests. The current version of the Killer Control Center should not experience this issue. To resolve this issue, please update your version of the Killer Control Center by downloading the latest package from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If the version on your system is old enough, the installer may give you an error, and you will need to manually uninstall the previous version before installing the latest package. 

Problems With The Killer Network Manager

 

The Killer Network Manager is our outgoing performance suite. It is no longer being updated, and does not contain the latest Ethernet or Wi-Fi drivers. We encourage all users of the Killer Wireless-AC 1525/1535/1435, Killer Wireless-N 1202/1103, Killer E2200, Killer E2400, and Killer E2500 to upgrade to the Killer Control Center, found here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. This includes users whose machines came with the Killer Network Manager preinstalled. There is no need to continue using the Killer Network Manager.

For a smooth installation, download the latest Killer Control Center installation package, then uninstall all Killer products from your Apps and Features menu, which is accessible by right-clicking Start, then restart your computer, and double-click the new installation package to install the new Killer Control Center.

The old Killer Network Manager suite is still available for download here - http://www.killernetworking.com/driver-downloads/item/e2200-e2400-wireless - but will no longer be updated, and may not be fully compatible with future Windows updates, antivirus suites, or other applications that manipulate network data.

Slow Network Speeds

5.0 

Slow Network Speeds

If you are experiencing slow Internet or network speeds, you can follow this troubleshooting guide to address and correct the most common problems. 

If you haven't already, please try installing the latest Killer Control Center from our website, and only from our website. It includes many fixes and improvements that are not be included in other packages. If you are still using the Killer Network Manager, you'll want to download the Killer Control Center, and then manually uninstall the Killer Network Manager, as well as the "Killer Drivers" entry in your programs list. You can find the latest Killer Control Center here: http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. Please download and run this installer, which will also install the latest drivers. If you experience any problems installing the Killer Control Center, you can refer to this article for help - http://www.killernetworking.com/driver-downloads/kb/faq/6-troubleshooting-killer-ethernet-wireless-drivers-software 

Once you have successfully updated your drivers, you will want to restart your computer by clicking Start > Power > Restart. It is important to note that closing the lid or pressing the power button on many modern computers does not shut them down, but instead activates sleep mode. You must restart them by clicking Start > Power > Restart for them to restart.

If updating the drivers does not solve the issue, try resetting your networking equipment in this specific order, even if you have reset your some or all of your equipment previously. This order is proven to help your devices sync up properly, and will help to get a clean slate with further troubleshooting. Doing this can help even if only one device is experiencing problems. 

  1. Shut down your computer.
  2. Locate your modem and note the lights on your modem when it is normal and ready. There may be a "Ready" light.
  3. Unplug your modem, router, and any switches or hubs, between your computer and the modem, as well as any wireless boosters or access points, and leave them all unplugged for now.
  4. Plug in your modem.
  5. Wait until your modem's lights show normal operation again.
  6. Plug in your router, if you have one, and give it about five minutes to boot.
  7. Plug in anything else between your computer and the modem
  8. Power on your computer.
  9. Once your computer is booted and connected to the Internet, you will want to reset its network stack:
    1. In the search box on the taskbar, type Command prompt, right-click Command prompt, and then select Run as administrator > Yes.
    2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
      • Type netsh winsock reset and press Enter.
      • Type netsh int ip reset and press Enter.
      • Type ipconfig /release and press Enter.
      • Type ipconfig /renew and press Enter.
      • Type ipconfig /flushdns and press Enter.
  10. Now reboot your machine once more and test to see if the issue is resolved.

If not, the next step is to make sure that your Windows installation is completely up to date. Microsoft has been updating Windows more often than with any previous release, so it's important to keep things up to date. To do this, simply search Windows Updates, hit Enter, and then click Check for Updates. If your machine finds updates, check again once it finishes installing. Once your machine finds no updates, restart again, and then check for updates once more. Once your machine finds no updates upon a fresh reboot, your Windows installation should be fully up to date.

If you have performed the above, and you are still experiencing issues with slow network speeds, there are some other things to try:

  • Set a benchmark. Place the device in one place, if dealing with Wi-Fi, and run a test using one speed test. Turn off all other network usage while troubleshooting. Speedtest.net and Testmy.net are both good bandwidth tests. Run three tests in short succession and record an average as your starting point. Test after each change to see if there has been improvement. Record what you changed, and what the speeds the change produced. If the change seems dramatic, restart the machine and test again to be sure. 
  • Make sure your BIOS is up to date from your machine or mainboard manufacturer's support page.
  • Make sure your chipset drivers are up to date from your machine or mainboard manufacturer's support page.
  • Make sure all of the other drivers are up to date from your machine or mainboard manufacturer's support page. You can safely download and install all available driver packages. If the driver does not apply, it will either not install, or will not be used. If the only options in a driver installer package are "Repair" or "Uninstall", choosing "Repair" will update the driver, if there is a newer driver available.
  • Update the firmware on your router if you own the router.
  • Update the firmware on your modem if you own the modem, but only if your ISP accepts the firmware. Your ISP's support team can help you with this. Some ISPs also have this information listed somewhere, but they may need to do something on their end if you update the firmware, in order to re-authorize your modem. 
  • Have your ISP update the firmware on your modem or router if they own your modem or router.
  • If you are using Wi-Fi, minimize the number of solid objects between the access point's antenna and the device suffering from low speeds, using line-of-sight. Moving a device or antenna even an inch to one side could bypass multiple solid objects, making an enormous difference. 
  • If you are using Wi-Fi, use the Killer Control Center's Wi-Fi analyzer to make changes to your router's settings. 
    • 5 GHz routers should be set to channels 36-48, and/or 149-165 that are as far away from other channels as possible.
    • 2.4 GHz routers should be set to channels 1, 6, or 11, depending on which channels have the least powerful conflicting radios present.
    • Sideband, or side channel should be set to 20 MHz if there are many other Wi-Fi access points in your area, especially if you are forced to share a channel. Higher side channels are less powerful, but provide a wider band, allowing the signal to get around solid objects better, theoretically improving performance in situations where there are no interference concerns, but the Wi-Fi signal needs to "get around" solid objects. Many, however, report that, in real life testing, 20 MHz still provides the better signal, so your mileage may vary. 
  • If you are using Wi-Fi and your router has both a 5 GHz radio and a 2.4 GHz radio, name them something different. Although it might seem simpler to name them the same thing, many routers do not handle this very well, and you can see performance issues by having them named the same thing. Many people opt to simply add "5" to the end of the 5 GHz radio. 
  • If you are using Wi-Fi extenders, name each of your extenders something different, so that you know which access point you are connected to. Wi-Fi extenders have limited radio capacity, and will, always provide at least slightly slower speeds than connecting directly to the router, as they have to use the same radio to receive and transmit, at the same time. 
  • If it seems like other machines using the same access point are having no issues, try to verify this. Borrow their machine and run a speed test. Ask for permission first, of course. If you are experiencing issues on a public access point, you might just find that the public access point is just terrible, and that no one else is having a problem because you're the only one playing latency-intensive first person shooters. 
  • If you are using a Wireless-N router in a crowded Wi-Fi environment, you are very likely to encounter drops and speed issues no matter what settings you change. Unfortunately, the 2.4 GHz spectrum is very limited on how many channels are available, and conflicts arise quickly. Updating to a Wireless-AC router may be required to increase your speeds and reduce wireless drops. 
  • If you are using an antivirus or firewall application, try completely uninstalling it for testing purposes. Unfortunately, simply disabling these programs do not work for troubleshooting purposes, as they often continue to manipulate network traffic. They must be fully uninstalled. If you notice that your speeds increase dramatically with the antivirus or firewall application uninstalled, try installing a freshly downloaded version from their website. If that doesn't help, then the issue may be one with the antivirus application itself. In that case, you will want to contact the support team for the antivirus application. 

If you are unable to get your speed issues sorted out using the above tips, feel free to contact us directly using the information below! 

 

PC Wakes From Sleep Unexpectedly

 

PC Wakes From Sleep Unexpectedly

Users may notice that their PC either wakes from sleep unexpectedly, or does not stay in sleep mode. This issue may happen when:

  • You add a new machine with a Killer adapter to your home network
  • You add a new machine without a Killer adapter to your home network
  • You add a new router or modem to your home network
  • Drivers are updated on any network adapter on your home network
  • Firmware is updated on any router or modem on your home network
  • A machine has its operating system (Windows) reinstalled
  • Other various situations

This phenomenon is not limited to Killer Networking adapters. The issue is that the adapter is seeing a signal pass across the local area network that it perceives to be a Wake On LAN signal. The fix is to disable the Wake on LAN features on the network adapter installed on the machine that is waking unexpectedly. This will only disable your network adapter's ability to wake your computer - it will not affect all other ways that your computer comes out of sleep mode, including the power button, USB devices, mouse, keyboard, or anything else. You will still be able to wake your machine as you usually do. To do this in Windows 10:

  1. Right-click Start
  2. Click Device Manager
  3. Double-click Network Adapters
  4. Double-click your Ethernet Adapter. If you have multiple adapters, and you are not sure which one is the Ethernet adapter, then  you can either refer to the specifications for your machine, or check these settings for each adapter. There is no harm in disabling these settings with each adapter unless you want your network adapter to be able to wake your computer.
  5. Click the Advanced tab.
  6. In the box labeled "Property", find and click Wake on Pattern Match. 
  7. Change the "Value" to Disabled.
  8. In the box labeled "Property", find and click Wake on Magic Packet. (this step may not be necessary in all cases, but if you are not planning to use Wake on LAN, there is no harm in disabling it)
  9. Change the "Value" to Disabled.
  10. Click OK, and then close the Device Manager window. 

The computer should no longer wake unexpectedly. 

Network Column in Windows Task Manager Not Working

 

For our software to display bandwidth correctly, Windows NDU (Windows Network Data Usage Monitoring Driver) ends up getting stopped/disabled. This is because both services work by examining packets, and both doing so at the same time can cause conflicts.

If you force NDU to run while Killer Control Center or Killer Network Manager is installed, those two programs may not display bandwidth correctly.

If you would like to re-activate the Windows NDU to test for yourself, open a Command Prompt and enter the following:

sc config ndu start=auto

After you enter that command, reboot your Computer.

NDU should now be set to start automatically and the Task Manager Processes tab should show traffic in the Network column, but the Killer Control Center or Killer Network Manager might not work properly.

To disable it, enter the following into a Command Prompt:

sc config ndu start=disabled

After you enter that command, reboot your Computer.

No Killer Enabled Devices On Linksys WRT32X

 

Users with Killer Network Adapters and the Linksys WRT32X may see "No Killer Enabled Devices" or "0 Killer Enabled Devices" on the user interface page of their WRT32X. 

The Killer optimization on the WRT32X is compatible with all Killer adapters that work with the Killer Control Center, which includes the:E2500, E2400, E2200, E2201, and all of our Wireless-N and Wireless-AC adapters. 

Please note that Windows 8.1 or 10 is required on the Killer enabled device for the router to label it as such in the router's interface. The router will still prioritize the Windows 7 Killer enabled device, but it will not appear that way in the router interface. 

You must also have a recent version of the Killer Control Center installed. You can find the latest version of the Killer Control Center here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If you run into any problems updating your performance suite, you can refer to our installation troubleshooting KB here - http://www.killernetworking.com/driver-downloads/kb/faq/6-troubleshooting-killer-ethernet-wireless-drivers-software.

After you have installed the latest Killer Control Center, if the router still fails to detect the Killer adapters, you may need to unplug the router for ten seconds, then plug it back in. If it still does not recognize the adapters. you may need to restart your computer once more by clicking Start > Power > Restart

If you still experience issues, it is recommended that you contact Linksys Support unless you are having other issues with your Killer adapter, in which case you should reach out to us through the contact form below. 

 

Memory Leaks

 

Some users have reported memory leaks with some versions of our performance suite. The current version of the Killer Control Center has no known instance of memory leaks. Unfortunately, when a computer is assembled, the software that is installed on the computer will not necessarily be up to date when the user unboxes the machine. This means that the user will need to update the software. Various computer manufacturers test and provide various versions of our software on their own support pages at their discretion, so the version of our software that you might find elsewhere on the web may not be the most up to date. If you are experiencing memory leaks, we highly suggest downloading and running the latest Killer Control Center installation package direclty from us, from this location - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If you experience any memory leaks, or any other issues with the latest Killer Control Center, please reach out to us at the contact information below. 

Ethernet Adapter No Longer In Device Manager

 

When a device goes missing from the Device Manager, it means that either the BIOS or the operating system is not enumerating the device for some reason. Check for another device in Device Manager that may be the Ethernet controller, but not labeled as such. It may be called "Unknown Device" or "Network Controller." If such a device exists, you can usually simply right-click on that device and click Update Driver and the problem will resolve itself from there.

If there is nothing at all indicating the existence of the Ethernet device, then the device may have been disbled in the BIOS. If you have recently made changes in the BIOS, then this would be worth checking. It's usually a fairly obvious setting, such as "Enable onboard LAN" that has been unchecked. If you have not changed anything in the BIOS, check to with your machine or mainboard manufacturer to make sure that you are using the most up to date version of the BIOS available. 

If you have ruled out the above, you may be able to uninstall and reinstall the drivers for the device by following these steps:

  1. Download the latest Killer Control Center installer from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If you do not have another adapter on that machine, you may need to use a USB drive, or some other method of moving the file onto the machine.
  2. Right-click Start and click Apps and Features
  3. Find any "Killer" entry and uninstall it, including "Killer Drivers" or "Killer Performance Suite" or any variation.
  4. Restart the machine by clicking Start > Power > Restart
  5. Once the machine has booted back up, right-click start and click Device Manager
  6. Click View and click Show hidden devices
  7. Hopefully the missing adapter will show up, albeit grayed out. Right click on it, and click Uninstall Device.
  8. Check the box for Delete the driver software for this device , if it exists, then click Uninstall.
  9. Click the light blue Scan for hardware changes icon at the top of Device Manager.
  10. If the adapter reppears, close the Device Manager and run the installer for the latest Killer Control Center. If it does not, restart the computer.

If the adapter still does not appear, then try updating all of the drivers available from your mainboard or machine manufacturer. The chipset driver is especially important. Uninstalling the most recent Windows Updates may also help, especially if the issue was first noticed after a Windows Update. Sometimes, uninstalling and reinstalling the Windows Update in question will result in a more successful outcome, with a working Ethernet adapter. 

If none of the above does the trick, you may need to perform a power drain on the machine in order to force it to re-enumerate the device. To do this, unplug the machine from the wall and then, if it is a laptop, remove the battery, if possible. If you cannot remove the battery, drain it through usage until the machine will no longer power on. If it is a desktop, you will need to remove the CMOS battery, which is a large button-style battery on the mainboard. Once there is no power to the machine, press and hold the power button for ten seconds, to complete the power drain. Then replace the battery, plug the machine back in, and power it on. The Ethernet device should now enumerate and, with the fixes that you put in place earlier, it should not vanish again.

 

Game Will Not Launch Due To BfLLR.DLL

 
Some users may encounter an error where games are unable to launch due to BfLLR.DLL being blocked.
 
The issue is that the anticheat mechanism used by some games is erroneously blocking certain .DLL files used by various applications that are in no way related to cheating. BfLLR.DLL is currently one of those files. Ultimately, the fix should come from the anticheat software engineers fixing this faulty behavior.
 
If you are using the Killer E2200, or any of our wireless adapters, and it came preinstalled with the Killer Network Manager, you can update to the new Killer Control Center instead of the Killer Network Manager. The Killer Control Center does not use BfLLR.DLL. You can use these steps to remove the Killer Network Manager, and install the Killer Control Center. 
  1. Download the latest Killer Control Center installation package from here - http://killernetworking.com/driver-d...rol-center-x64
  2. Disable or temporarily uninstall any antivirus application you may be running. This is important as antivirus programs may prevent the .DLL from being removed.
  3. Uninstall any "Killer Performance Suite" and "Killer Drivers" entries that you see installed as programs in Apps and Features or Add/Remove Programs.
  4. Restart your computer by clicking Power > Start > Restart.
  5. Once the machine has restarted, verify that C:\Windows\System32\BfLLR.DLL is no longer present. You may need to show hidden files in this folder by clicking View and putting a check in the box for Hidden Items. If the file is still present, set a system restore point (https://support.microsoft.com/en-us/...-restore-point) and then manually delete the BfLLR.dll.
  6. If you are unable to delete the BfLLR.DLL file even with no antivirus program installed, you may have to do it from safe mode - https://support.microsoft.com/en-us/...c-in-safe-mode
  7. Once BfLLR.DLL is no longer on your drive, install the new Killer Control Center that you downloaded, which will contain the latest performance suite and drivers for your Ethernet adapter.

If you are unable to delete the BfLLR.DLL file, or if you have any other issues with a Killer product, please feel free to reach out to us for further assistance. 

Error 1721 Upon Killer Network Manager Installation

 

Error 1721 Upon Killer Network Manager Installation

Please note that this KB article only pertains to legacy products. If you are encountering issues with a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters) you can find the latest suite (Killer Control Center) here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. Please download the Killer Control Center, uninstall the Killer Network Manager and any Killer Drivers listed in your Apps and Features or Add/Remove Programs menu, restart, then install the Killer Control Center.

PROBLEM: Upon installation of the 6.0 software suite, you receive this error:

*Bigfoot Networks Killer Network Manager Error

*Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: RegisterLSP64, location: C:Program Files\Bigfoot Networks\Killer Network Manager\KillerTool.exe, command: -lsp-map

SOLUTION: Install Microsoft .NET Framework 3.5 Service Pack 1. This update is also part of the Windows Automatic Update.

The direct download for this pack can be found here.

 

LSP Not Mapped Correctly

 

LSP Not Mapped Correctly

If you are encountering this error while using a currently supported Killer Network Adapter, such as the Killer E2200 or any Killer Wireless Adapter, please download the latest Killer Control Center from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - uninstall all "Killer' applications from your Apps and Features or Add/Remove Programs menu, including "Killer Drivers" or "Killer Performance Suite", restart your machine, and then run the installer that you downloaded to install the latest Killer Control Center, along with the latest drivers for your network adapter.

If you are using a Legacy Killer product, please continue reading. 

The Killer 2100/Xeno Pro employed a LSP (Layered Service Provider). While this is beneficial in allowing the Killer software to enable offload and lower latency, it has been found to be incompatable with some games, thus creating instability or crashes. If you are experiencing any crashes while playing games, it is recommended that you 'unmap' the LSP. Prioritization and other Killer freatures will continue to function.

Note: The Killer Network Manager application will warn you on each startup that the LSP is unmapped. You should choose 'no' to remapping. There is not currently a workaround to prevent the Network Manager from throwing this message.

This is done with the following steps:

Start an administrative command prompt and type these commands:

cd "\Program Files\Bigfoot Networks\Killer Network Manager"
killertool -lsp-unmap

Legacy Products and iTunes

 

iTunes Will Not Connect

A software update is needed. The latest Legacy drivers can be found here:

https://www.visiontek.com/support/download-drivers.html

A successful update will remedy connectivity errors with iTunes and other Apple software.

  Please note that this KB article only pertains to legacy products. If you are encountering this issue with a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters), please make sure that you are running the latest Killer Control Center - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and, if that does not solve the issue, please contact support so that we may help you further. 

Legacy Killer Network Manager Asking for Flash Installation

 

The Network Manager Repeatedly Asks for Flash to be Installed

This error can be corrected by installing Flash within Internet Explorer, which is where the Killer app performs its check. You do not need to use IE as your browser going forward, but simply open IE, install Flash, and it should resolve the issue.

  Please note that this KB article only pertains to legacy products. If you are encountering this issue with a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters), please make sure that you are running the latest Killer Control Center - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and, if that does not solve the issue, please contact support so that we may help you further. 

Legacy Products and Connections With Online Games

 

Problems Connecting to Grand Theft Auto 5, or Another Online Game.

Please note that this KB article only pertains to legacy products. If you are encountering connectivity issues with a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters), please make sure that you are running the latest Killer Control Center - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and, if that does not solve the issue, please contact support so that we may help you further. 

Some newer games are not compatible with the Killer Xeno Pro/Killer 2100's offload solution. If you are having issues connecting to a particular game, there is a workaround to tell the Killer software to not bypass the Windows network stack for that particular process/game. The game will still get the highest priority with this method.The solution is to add the particular processes (such as hl2.exe for TF2, or GTA5.exe), to the gamedetect file.

First, ensure you know the full exe name of the game/process with the issue.

Then, go to C:\ProgramData\Bigfoot Networks . This folder is hidden by default. If you cannot find this folder, you will either need to turn off hidden files and folders, or type the path in full into windows explorer.

Once in the Bigfoot Networks ProgramData folder, right-click the GameDetect.xml file and click "Edit".

From here, you'll see a section at the top that looks like this:

<GameDetectSettings>
     <ByPassSection>
     <ByPass>mozybackup.exe</ByPass>
     <ByPass>mozystat.exe</ByPass>
     <ByPass>mozyconfig.exe</ByPass>

All you need to do is add a new line right under the mozy stuff and replace it with your application .exe. So, it should look something like this:

<ByPass>GTA5.exe</ByPass>

Then save the file and exit, then you'll need to reboot. You should then be able to connect to your game.

 

Legacy Products and Instability With Online Games

 

Instability When Playing Certain Games on Killer 2100 / E2100 / Xeno Pro

Please note that this KB article only pertains to legacy products. If you are encountering a stability issue that you believe is connected to a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters), please make sure that you are running the latest Killer Control Center - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and, if that does not solve the issue, please contact support so that we may help you further. 

The Killer 2100/Xeno Pro employed a LSP (Layered Service Provider). While this is beneficial in allowing the Killer software to enable offload and lower latency, it has been found to be incompatable with some games, thus creating instability or crashes. If you are experiencing any crashes while playing games, it is recommended that you 'unmap' the LSP. Prioritization and other Killer freatures will continue to function.

Note: The Killer Network Manager application will warn you on each startup that the LSP is unmapped. You should choose 'no' to remapping. There is not currently a workaround to prevent the Network Manager from throwing this message.

This is done with the following steps:

Start an administrative command prompt and type these commands:

cd "\Program Files\Bigfoot Networks\Killer Network Manager"
killertool -lsp-unmap

 

Devices in USB Port on the Killer Xeno Pro Do Not Function

 

USB Devices Plugged into the USB Port on the Killer Xeno Pro Do Not Function

This behavior is by design. The USB port on the Killer NIC is only accessible from FNApps that run on the card itself. The only physical connection accessible from Windows is the RJ-45 network port.

 

Legacy Products And Issues With The QQ Chat Application

 

Unable to Establish a Connection with the QQ Chat Application

After opening QQ Chat, from the “Applications” tab of the Killer Network Manager, click on the QQ Chat process. Switch the priority from 1 to either 2, 3, or 4. This will allow the application to connect as normal.

 Please note that this KB article only pertains to legacy products. If you are encountering this issue with a currently supported Killer Network Adapter (Killer E2200, E2400, E2500, and all Wireless adapters), please make sure that you are running the latest Killer Control Center - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and, if that does not solve the issue, please contact support so that we may help you further. 

Have a question about your Killer product that isn't answered in our Knowledge Base?  Contact Us.